The University of Ottawa Heart Institute prides itself on its quality of care and high levels of patient satisfaction. A random sample of discharged patients is surveyed every two weeks to determine their level of satisfaction with the care they received and the experience they had as patients at the Heart Institute.
In-Patient Satisfaction
The most recent results are available for the period of January to March 2018. The Heart Institute is pleased to have scored higher in all categories of in-patient satisfaction than the Ontario average for teaching hospitals.
| Measure of Care |
University of Ottawa Heart Institute |
NRC Average |
|---|---|---|
|
Overall Rating of Hospital |
79.8% |
59.5% |
| Respect & Dignity | 80.3% | 71.1% |
| Coordination of Care | 73.6% | 62.4% |
| Responsiveness | 74.0% | 61.4% |
| Information Sharing | 61.4% | 51.3% |
| Physical Environment | 53.0% | 50.6% |
| Discharge, Transition, Planning & Management | 80.0% | 66.9% |
|
Access to Care |
87.1% |
71.8% |