The University of Ottawa Heart Institute (UOHI) believes each person is a unique individual whose nature is physical, emotional, intellectual, spiritual and social. Each person is entitled to dignity and respect, regardless of circumstance or condition.
As a patient of the UOHI, I have the right to:
- Receive safe, compassionate and timely care, free from discrimination and abuse.
- Receive equitable care that considers my culture, background, language, sexual orientation, gender expression and identity.
- Expect that my values, wishes and beliefs will be included in care plan discussions, including end-of-life care.
- Be fully informed of my diagnosis and treatment in a way I understand.
- Act as an equal partner in planning care that meets my needs.
- Learn about the hospital policies that apply to me.
Raise questions and concerns, knowing my care will not be negatively affected.
Know the names and roles of all members of my healthcare team.
Know who my main contact is and how to reach them.
Ask for a second opinion
- Choose a person to support me in making decisions about my treatment or care.
- Decide not to accept treatments recommended by my healthcare team. If I decide not to accept a treatment, I have the right to be informed of the risks.
- Have my personal information and privacy respected.
As a patient of the UOHI, I have the responsibility to:
- Do my part to help create a hospital environment that is free from discrimination or abuse.
- Respect the rights, privacy, property and diversity of staff, other patients and their families.
- Understand that the needs of other patients may sometimes be more urgent than my own.
- Respect the hospital rules and regulations.
- Understand that a treatment I ask for may not be provided if it is not recommended for medical or ethical reasons.
- Let my healthcare team know if I cannot attend an appointment.
- Fully share information about my current condition, past illnesses, hospitalizations and medications.
- Take part in creating and carrying out my care plan to the best of my abilities.
- Ask questions if instructions are not clear or cannot be followed.
- Ensure my healthcare team and my substitute decision maker are aware of my wishes, values and beliefs in case I am unable to make my own health or personal care decisions (advanced care planning).
- Take part in discharge planning for leaving the hospital.
- Settle my account for any costs not covered by my provincial health insurance plan.
- Leave non-essential valuables, such as jewelry, at home.
- Take care of my tablets and smart phones, and my assistive devices, like hearing aids and glasses. If I am incapable, my family caregiver will assume responsibility.
Questions or concerns
If you have questions or concerns about these rights and responsibilities, please call Patient Relations at 613-696-7000 extension 19305.