The University of Ottawa Heart Institute prides itself on its quality of care and high levels of patient satisfaction. A random sample of discharged patients is surveyed every two weeks to determine their level of satisfaction with the care they received and the experience they had as patients at the Heart Institute.
The most recent results are available for the period of October to December 2023.
Inpatient
| Adult inpatient short-form patient experience survey | 2023/2024 - Q3 |
|---|---|
| Overall | 79 % |
| Do you feel that there was good communication about your care between doctors, nurses and other hospital staff? | 93 % |
| Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after you left the hospital? | 95 % |
| During this hospital stay, did you get all the information you needed about your condition and treatment? | 92 % |
Day surgery
| Day surgery experience survey | 2023/2024 - Q3 |
|---|---|
| Overall | 88 % |
| Before your procedure, did a health professional explain any risks and/or benefits in a way you could understand? | 93 % |
| How often, during your most recent day surgery experience, were you involved as much as you wanted to be in decisions about your care and treatment? | 95 % |
| Do you think the staff did everything they could to help control your pain? | 86 % |
| Did you receive enough information from health professionals about what to do if you were worried about your condition or treatment after you left the hospital? | 93 % |